Updated 9 November 2026

These terms cover catering you order on this website from Kearns Food Pty Ltd (ABN 32 168 525 291).

Ordering

Order by 7:30am 2 business days before your delivery day, and up to 8 weeks ahead. Weekends and NSW public holidays aren't business days. The calendar on our Order catering page shows which days are open.

We deliver between 7:30am and 1:30pm, in the window you pick when you order.

In and around the city, orders start at $250 and delivery is $15. Further out, the minimum is $500 and delivery is $50. The minimum counts food only, not delivery or packing, and the order page works out which applies from your postcode. Our delivery areas are worked out on OpenStreetMap data (© OpenStreetMap contributors).

Prices and paying

Prices are in Australian dollars and include GST. You pay by card when you order, through Stripe, and we never see your card number. Your order is confirmed once it's paid, and we email you a confirmation that's also your tax invoice.

Prices and the menu can change, but never on an order you've already paid for.

Changing or cancelling

To change or cancel an order, email kitchen@kearnsfood.com.au or call Alex on 0410 597 404. Ask as early as you can: inside 48 hours of delivery we may not be able to make a change.

Cancel 7 days or more before delivery for a full refund, or between 7 days and 48 hours before for a 50% refund. If you cancel inside 48 hours, there's no refund. Refunds go back to the card you paid with.

If we ever have to cancel an order, you won't pay anything for it.

Delivery

We deliver to the address on your order. Make sure someone can take it, and put anything we need to get in, like a floor or loading dock, in your order notes.

Allergies and dietary needs

Our kitchen handles tree nuts, eggs, lupin, milk, wheat, sesame, fish, peanut, mollusc, soy, crustacean, barley, rye, oats and sulphites. Our menu marks dietary options, but we can't promise any dish is free of traces. Put allergies in your order notes, and call Alex if you need to check a dish.

If something's wrong

If anything is missing or not right, call Alex on 0410 597 404 as soon as you can, on the day if possible, and we'll put it right.

Nothing in these terms takes away your rights under the Australian Consumer Law.

Repeat orders

Asking for a weekly or every-weekday order doesn't set up any payment. We'll call you to arrange it.

Your details

Our privacy policy says what we collect when you order and what we do with it.

Who we are

Kearns Food Pty Ltd, ABN 32 168 525 291. Email kitchen@kearnsfood.com.au or call Alex on 0410 597 404. These terms are governed by the law of New South Wales.