Updated 9 November 2026

Kearns Food Pty Ltd (ABN 32 168 525 291) runs this website. This page says what we collect when you use it, what we do with it, and how to reach us about it.

What we collect

Only what you send us. When you enquire, that's your name, company, email, phone, how many people, where you are, what you need and any notes, like dietary needs or allergies. When you order, it's your contact details, your delivery address and date, and the order itself.

Card payments go through Stripe. We never see or keep your card number.

What we do with it

We use it to reply to you, quote, make and deliver your order, invoice you, and keep the records tax law asks of us. We don't sell it, and we don't use it for anything else without asking you first.

If you tell us about allergies or dietary needs, we use that only to make your food safely.

Who else handles it

A few services run the site and our business for us: our website host, the web developer who looks after this site, Stripe for payments, our email provider and the software we invoice with. They may store it on servers outside Australia, including in the United States. They use it to provide their service to us, and Stripe also uses payment details under its own privacy policy, for things like stopping fraud.

What you send us is kept in our email and in those services, behind passwords, and only the people who need it to look after your order can see it.

In your browser

Your order, suburb and postcode are kept in your own browser so a reload doesn't lose them. Nothing reaches us until you check out. We don't use cookies to track you, and there's no advertising or analytics on this site.

How long we keep it

Order and invoice records for as long as tax law requires, usually 5 years. Enquiries that don't turn into an order, only as long as we need them.

Seeing or fixing your details

Email kitchen@kearnsfood.com.au or call Alex on 0410 597 404 and we'll tell you what we hold about you, fix anything that's wrong, or delete what we don't have to keep.

Children

This site is for businesses and adults ordering catering. We don't knowingly collect details from anyone under 18. If you think a child has sent us theirs, tell us and we'll delete them.

Complaints

Tell us first and we'll reply within 30 days. If you're not happy with our answer, you can go to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Pictures on this site

Every picture of a dish on the Menu and Order catering pages, the Order catering picture on our home page, the picture beside Made for your office on the Hot lunch roster, and the line drawings were made with AI. They stand in for now.

Every other picture is a real photo of our food, our team or our kitchen, including the photos at the top of our home and Events pages. Two of our photos were enlarged with AI from small copies: the buffet photo on our Events page and buffet menu, and the salads in the hot lunch picture on our home page.